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247.ai Conversational AI Solutions

Harnessing the power of artificial intelligence to transform customer experience.

About 247.ai

247.ai blends artificial and human intelligence to create a seamless, personalized, and intent-driven customer experience. Their enterprise-grade conversational AI platform, **247 Engagement Cloud™**, helps the world's largest brands reduce costs and increase sales by making their self-service and agent-assisted interactions more effective and intuitive.

Core Products & Solutions

247 AIVA™ (AI Virtual Assistant)

An advanced virtual agent that handles customer conversations across voice and digital channels. AIVA is designed to understand complex user intent, personalize interactions, and automate resolutions for a wide range of customer needs.

Key Features:
  • Natural Language Understanding (NLU): Accurately understands user intent, even with complex or ambiguous phrasing.
  • Omnichannel Support: Provides a consistent experience on voice (IVR), web chat, mobile apps, and social messaging.
  • Transactional Capabilities: Can perform tasks like checking balances, making payments, and scheduling appointments.
  • Seamless Agent Handoff: Transfers the full context of the conversation to a human agent when needed.
Benefits:
  • Drastically reduce agent handling time and operational costs.
  • Provide 24/7 support without human intervention.
  • Improve First Contact Resolution (FCR) rates.
  • Boost Customer Satisfaction (CSAT) with instant, accurate answers.

247 Chatbots™

Engage customers proactively and reactively on your website and mobile applications. These chatbots are designed not just to answer questions, but to guide users through sales funnels, provide support, and capture leads.

Key Features:
  • Proactive Engagement: Initiates conversations based on user behavior, page context, or cart value.
  • Rich Media Support: Can share images, videos, carousels, and quick-reply buttons.
  • CRM & API Integration: Connects seamlessly with your existing systems to pull customer data and push new information.
  • Advanced Analytics: Provides deep insights into conversation flows, containment rates, and user satisfaction.
Benefits:
  • Increase online conversion rates and average order value.
  • Deflect common inquiries from more expensive support channels.
  • Generate and qualify leads automatically.
  • Enhance user engagement and time on site.

247 Agent Assist™

An AI-powered tool that acts as a co-pilot for your human agents. It listens to conversations in real-time, providing agents with instant access to information, suggesting the best responses, and automating post-call work.

Key Features:
  • Real-Time Transcription: Transcribes calls instantly for monitoring and analysis.
  • AI-Powered Suggestions: Recommends answers and next steps to the agent based on the conversation context.
  • Process Automation: Automatically fills out forms and summarizes conversations, eliminating manual after-call work.
  • Compliance Monitoring: Can flag potential compliance breaches during a live call.
Benefits:
  • Reduce agent training time and improve speed to proficiency.
  • Decrease Average Handle Time (AHT) significantly.
  • Improve agent confidence and job satisfaction.
  • Ensure consistent and compliant customer interactions.

Ready to Transform Your Customer Experience?

Let KDE Technology show you how 247.ai's powerful solutions can integrate with your business.

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