8x8 eXperience Communications Platform™
One Integrated Platform for Unified Communications and Contact Center.
About 8x8
8x8 provides a secure, reliable, and compliant cloud communications platform that uniquely combines Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) into a single solution. The 8x8 XCaaS™ (eXperience Communications as a Service) platform helps businesses of all sizes break down communication silos, enabling employees, agents, and customers to connect and collaborate seamlessly from anywhere in the world on any device.
Platform Capabilities
8x8 Unified Communications (UCaaS)
Empower your hybrid workforce with a complete suite of tools for internal collaboration and business communication. This solution includes enterprise-grade voice, video meetings, and team chat, all accessible from a single application.
Key Features:
- Cloud Business Phone System: Unlimited calling, global numbers, auto-attendant, and advanced call handling.
- HD Video Meetings: Secure, high-definition video conferencing with screen sharing and recording.
- Team Chat & Messaging: Persistent one-on-one and group chat with file sharing and presence.
- Microsoft Teams Integration: Add reliable, global enterprise-grade voice to your Teams environment.
Benefits:
- Enable employees to work productively from anywhere.
- Reduce costs and complexity by eliminating legacy phone systems.
- Improve team collaboration and decision-making speed.
- Provide a consistent communication experience on desktop and mobile.
8x8 Contact Center (CCaaS)
Deliver exceptional, personalized customer experiences with an AI-powered, omnichannel contact center. Engage with customers on their preferred channel and empower agents with the tools they need to resolve issues faster.
Key Features:
- Omnichannel Routing: Intelligently route interactions from voice, email, web chat, SMS, and social media.
- AI-Powered Self-Service: Deploy intelligent IVRs and chatbots to provide 24/7 support.
- Agent Workspace: A single, intuitive interface providing a 360-degree view of the customer journey.
- Workforce Engagement Management (WEM): Tools for quality management, speech analytics, and performance coaching.
Benefits:
- Increase customer satisfaction and loyalty.
- Improve agent productivity and reduce handle times.
- Make data-driven decisions with comprehensive reporting and analytics.
- Easily scale your contact center operations up or down as needed.
The XCaaS™ Platform Advantage
The true power of 8x8 lies in its single, integrated platform. By combining UCaaS and CCaaS, 8x8 eliminates the gap between your contact center and the rest of your organization, leading to faster resolutions and smarter interactions.
Key Features:
- One Platform, One Vendor: Shared data, administration, and analytics for all communications.
- Seamless Agent Collaboration: Contact center agents can easily connect with any subject matter expert in the company.
- Global Reach: A single, centrally managed platform with a worldwide presence.
- CPaaS APIs: Embed communication channels like SMS and video directly into your business applications.
Benefits:
- Break down communication silos for faster problem-solving.
- Lower total cost of ownership with a single, integrated solution.
- Gain holistic insights into employee and customer interactions.
- Deliver a truly unified and consistent brand experience.
Ready to Unify Your Business Communications?
Let KDE Technology demonstrate how 8x8's XCaaS platform can break down silos and elevate every conversation.
Request a Unified Communications Consultation
KDE Technology