KDE Technology
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Birdeye All-in-One Customer Experience Platform

Turn every customer conversation into a growth engine for your business.

About Birdeye

Birdeye is the ultimate all-in-one platform for reputation management and customer experience. It provides businesses with the tools they need to get more reviews, manage their online presence, communicate with customers, and gain valuable insights from feedback. By unifying dozens of tools into a single platform, Birdeye helps businesses attract new customers and create happy, loyal ones.

Core Products & Solutions

Birdeye Reviews

Effortlessly generate, monitor, and respond to customer reviews from over 200 sites like Google, Facebook, and industry-specific portals, all from one dashboard. Build powerful social proof and climb search rankings.

Key Features:
  • Automated Review Requests: Send review requests via SMS and email at the perfect time.
  • Centralized Dashboard: See all your reviews from every site in a single, unified stream.
  • Response Templates: Use AI-powered and custom templates to respond to reviews in seconds.
  • Review Sharing: Automatically share your best reviews on social media and your website.
Benefits:
  • Improve local SEO and get found by more customers.
  • Increase trust and credibility with powerful social proof.
  • Win more business with a stellar online reputation.
  • Gather feedback to improve business operations.

Birdeye Listings

Ensure your business information—name, address, phone number, and hours—is accurate and consistent across 50+ directories and search engines. Correct data is critical for local SEO and a positive customer experience.

Key Features:
  • Single Dashboard Management: Update your information once and publish it everywhere.
  • Duplicate Suppression: Finds and suppresses incorrect or duplicate listings that confuse customers.
  • Voice Search Optimization: Get your business ready for searches on Alexa, Siri, and Google Assistant.
  • Performance Analytics: Track profile views, clicks for directions, and calls generated from your listings.
Benefits:
  • Boost your local search ranking on Google and other maps.
  • Prevent lost sales due to incorrect business information.
  • Save countless hours of manual work.
  • Maintain brand consistency across the entire web.

Birdeye Messaging

Communicate with your customers on their preferred channels with a unified inbox. Manage conversations from webchat, text messages (SMS), Facebook Messenger, and Google Business Messages in one place.

Key Features:
  • Unified Inbox: Never miss a customer message, regardless of the channel it comes from.
  • AI-Powered Chatbot: "Robin," the AI bot, can answer common questions and capture leads 24/7.
  • Mass Texting: Send promotions, announcements, and updates to your customers via SMS.
  • Team Collaboration: Assign conversations to team members and leave internal notes.
Benefits:
  • Convert more website visitors into paying customers.
  • Provide faster, more convenient customer service.
  • Generate high-quality leads directly from your website.
  • Streamline all your customer communications.

Ready to Dominate Your Local Market?

Let KDE Technology demonstrate how Birdeye can turn your customer feedback into your greatest marketing asset.

Request a Consultation