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Nextiva Connected Communications for Business

Bringing Together All Your Conversations and Customer Data.

About Nextiva

Nextiva provides a powerful cloud communications platform designed to connect teams and customers like never before. By integrating communication channels with business applications and intelligence, Nextiva's platform helps businesses of all sizes deliver better experiences, improve productivity, and drive growth. Renowned for its reliability and "Amazing Service®", Nextiva delivers a single, unified solution for all business conversations.

Core Platform Solutions

Business Communications (UCaaS)

Unify your team's communication with an all-in-one solution for voice, video, and messaging. Nextiva's core platform provides a reliable and feature-rich foundation for all internal and external business conversations, accessible from any device.

Key Features:
  • Business Phone Service: Enterprise-grade VoIP with unlimited calling, auto-attendant, and advanced call management.
  • Video Conferencing: HD video and audio meetings with screen sharing, recording, and team collaboration tools.
  • Team Collaboration: Persistent team chat, file sharing, and business SMS from your main business number.
  • Unmatched Reliability: Built on a carrier-grade network for exceptional uptime and call quality.
Benefits:
  • Enable your team to collaborate effectively from anywhere.
  • Simplify IT with one platform for all communication needs.
  • Reduce costs by eliminating legacy hardware and phone lines.
  • Present a professional, unified image to your customers.

Contact Center (CCaaS)

Empower your support and sales teams to deliver exceptional customer service. Nextiva's Contact Center solution provides the tools needed to manage omnichannel interactions efficiently and gain deep insights into team performance.

Key Features:
  • Omnichannel Routing: Intelligently route calls, emails, chats, and SMS messages to the right agents.
  • Intelligent IVR: Create sophisticated self-service options for your customers 24/7.
  • Workforce Optimization: Includes call recording, quality management, and performance analytics.
  • Real-Time Dashboards: Monitor agent and queue activity to make informed decisions on the fly.
Benefits:
  • Improve customer satisfaction with faster, more effective service.
  • Increase agent productivity and first-call resolution.
  • Gain valuable insights into your customer service operations.
  • Easily scale your support team to meet changing demand.

Connected Experience (CRM & Intelligence)

What truly sets Nextiva apart is its ability to connect every conversation to customer data. By integrating CRM-like functionality and business intelligence into the communication experience, Nextiva empowers your team with context for every interaction.

Key Features:
  • Call Pop: Instantly display relevant customer information and history on incoming calls.
  • Sentiment Analysis: Automatically analyze conversations to gauge customer mood and identify at-risk accounts.
  • Customer Surveys: Gather valuable feedback via automated surveys after interactions.
  • Threaded Conversations: View a complete history of every interaction with a customer across all channels.
Benefits:
  • Deliver highly personalized and proactive customer experiences.
  • Break down data silos between departments.
  • Understand the complete customer journey.
  • Improve customer retention and build lasting loyalty.

Ready to Connect Your Communications?

Let KDE Technology show you how Nextiva can transform your customer and team conversations into your greatest asset.

Request a Connected Communications Consultation