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RingCentral MVP™: Message, Video, Phone

The All-in-One Communications Platform for a Hybrid World.

About RingCentral

RingCentral is a leading global provider of enterprise cloud communications, collaboration, and contact center solutions. Their flagship platform, RingCentral MVP™, empowers modern, mobile, and distributed workforces to communicate and collaborate from anywhere, on any device. Known for its unmatched reliability, robust feature set, and extensive integrations, RingCentral helps businesses drive efficiency, improve customer satisfaction, and unlock new levels of productivity.

Core Platform Solutions

RingCentral MVP™ (Message, Video, Phone)

The heart of the platform, MVP combines a best-in-class cloud phone system with team messaging and HD video meetings into a single, seamless application. It's everything your business needs to connect your employees and customers.

Key Features:
  • Phone: Enterprise-grade cloud PBX with over 300 features, including business SMS, call recording, and global calling.
  • Video: Secure and reliable HD video conferencing with screen sharing, team huddles, and advanced meeting features.
  • Message: Persistent team messaging with file sharing, task management, and team calendars to streamline collaboration.
  • Unmatched Reliability: Industry-leading 99.999% uptime SLA ensures your business is always connected.
Benefits:
  • Consolidate multiple communication apps into one simple platform.
  • Enable your team to work effectively from anywhere.
  • Reduce IT complexity and lower total cost of ownership.
  • Improve collaboration and accelerate business workflows.

RingCentral Contact Center

Deliver exceptional customer service with a powerful, omnichannel contact center solution. Integrated with RingCentral MVP, it empowers agents to resolve issues faster and provides managers with the insights needed to optimize performance.

Key Features:
  • Omnichannel Journeys: Manage interactions across voice, email, chat, social media, and more in a unified queue.
  • AI-Powered Insights: Leverage AI for intelligent routing, agent assistance, and sentiment analysis.
  • Workforce Engagement Management (WEM): Tools for performance management, quality monitoring, and agent coaching.
  • Deep CRM Integrations: Seamlessly connect with Salesforce, Zendesk, Microsoft Dynamics, and other business tools.
Benefits:
  • Create seamless and personalized customer experiences.
  • Empower agents with a 360-degree view of the customer.
  • Increase First Contact Resolution (FCR) and agent productivity.
  • Optimize contact center performance with actionable analytics.

Integrations & Open Platform

RingCentral is designed to be the central hub of your business communications. With a vast gallery of pre-built integrations and open APIs, you can embed communication into your most critical business applications and workflows.

Key Features:
  • Extensive App Gallery: Over 300 pre-built integrations for popular apps like Microsoft 365, Google Workspace, and Salesforce.
  • Open APIs: A rich set of programmable APIs to build custom solutions and automate workflows.
  • No-Code/Low-Code Tools: Easily create custom business process automations.
  • Developer Community: A strong ecosystem of developers and partners to support custom projects.
Benefits:
  • Eliminate constant app-switching and improve employee focus.
  • Automate repetitive tasks and streamline business processes.
  • Embed calling, SMS, and video into your everyday tools.
  • Customize your communication platform to fit your unique needs.

Ready to Empower Your Workforce?

Let KDE Technology show you how RingCentral can unify your communications and unlock new levels of productivity.

Request a Communications Consultation